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CRM & Operations · +£11 / mo

A CRM that runs itself —
without leaking client data.

Pipeline to quote to invoice to paid, with e-signature built in. The assistant logs the activity, captures the leads and surfaces the stalled deals — while SCRS keeps every client detail out of the model.

✓ e-sign built in✓ Quote → invoice → pay✓ Matters & ethical walls
Pipeline
NewProposalWon
client_4821 🔒

From first hello to paid.

One governed flow — no bolt-on billing or e-sign tools.

A CRM deal for Acme Ltd moves lane by lane through Capture, Pipeline, Quote and e-sign, then Invoice and paid, with the AI assistant suggesting the next action.

Capture
Pipeline
Quote & e-sign
Invoice & paid
Acme Ltd £12,400
New lead captured Qualified · 60% Quote sent · e-sign Signed & paid ✓
AI: send the quote now
1

Capture

Web forms & web-to-lead capture with instant dedup-on-create.

2

Pipeline

Drag deals, weighted values, won/lost reasons, at-risk analytics.

3

Quote & e-sign

Build a quote, send for signature, convert to invoice — built in.

4

Invoice & pay

Get paid, reconcile, and trigger the next step automatically.

The AI does the admin

Your assistant keeps the CRM clean.

It logs the activity, updates the fields, drafts the follow-up and flags the deals going cold — so the data is always current without anyone babysitting it.

  • Logs activity & drafts follow-ups straight onto the record
  • Web-to-lead capture, deduped on create
  • At-risk deal analytics & won/lost reason capture
  • Sequences & outreach that stop on reply
AI Action Ledger
✓ Logged call · drafted follow-up · updated stage
every action audited & reversible
Pipeline & deals

A pipeline that tells you what to do next.

Drag deals through your stages, capture leads and convert them in a click, and let the assistant surface the work that actually moves revenue — not a wall of stale records.

  • Drag-and-drop deal stages with weighted values
  • Leads inbox — qualify and convert to a deal in one step
  • Stalled & at-risk deals surfaced as pipeline analytics
  • Win/loss reasons captured so reporting actually means something
  • Velocity analytics — sales cycle, time-in-stage and conversion
Meet the assistant →
Deals · This week
OPEN DEALS
42
DUE TO CHASE
7
LeadWon
deal stalled 14d · flagged at-risk
Quote → invoice → pay

Close, sign and get paid in one place.

Build a quote from the deal, send it for signature with e-sign built in, and convert the signed quote straight into an invoice with a public Revolut pay page. No exporting to a separate billing or signature tool.

  • Quotes & estimates with a public accept page
  • Built-in e-signature — no third-party signing add-on
  • One-click convert: signed quote → invoice
  • Customer invoices with a public Revolut pay page
  • Recurring invoicing & retainers for ongoing engagements
  • Expenses, time-billing and a revenue dashboard alongside
See the rest of the suite →
Invoice INV-1042
✓ Quote signed · invoice raised · pay link sent
paid via Revolut · reconciled
Share, the safe way

Governed share links & a client portal.

Send a client exactly what they should see — and nothing more. Field-level RBAC masks sensitive fields by role at render time, so a share link or portal view never exposes data the recipient was never meant to read.

  • Governed share links scoped to a single record or document
  • A client portal for quotes, invoices and updates
  • Field-level RBAC — mask salary, ID numbers and notes by role
  • Every share and view audited in a reversible action ledger
Governance & audit →
Shared with client
salary · ID 🔒 masked for this role
✓ link scoped to one record · revocable any time
Built for regulated practices

Matters, ethical walls,
and an AI that stays blind.

Isolate clients with matters and ethical walls, mask fields by role, and know that the assistant only ever sees tokenised data. Every write is audited; sensitive ones are draft-and-approve.

How SCRS works →

Field-level RBAC

Mask salary, ID numbers and notes by role — enforced at render time.

Matters & ethical walls

Hard isolation between clients and teams, audit-logged.

Draft-and-approve

Sensitive writes wait for a human; nothing fires silently.

Everything it does

A full CRM & operations stack — every part governed.

Beyond the pipeline: shape it to your practice, route leads, bill and get paid, and let governed automations do the busywork — all behind the SCRS firewall.

Shape it to your practice

  • Multiple editable pipelines — stages are data, no migration
  • Custom fields on any record, added or removed without a migration
  • Custom objects — your own record types (Units, Cases, Campaigns)
  • Tags plus lifecycle stages (Enquiry / Active / Past client)
  • Saved views & team-shared segments
  • Blueprint AI — describe your business, get a tailored pipeline, fields & automations

Leads in, routed automatically

  • Public web-to-lead forms with dedup, honeypot spam guard & notify email
  • Leads inbox — convert to Contact + Company + Deal in one step, or disqualify
  • Routing rules — round-robin, fixed-rep or load-balanced assignment
  • Rule-based lead scoring to surface the hottest records
  • Optional approval-hold before a lead lands

Know what your pipeline is doing

  • Probability-weighted forecast across every stage
  • Velocity analytics — average sales cycle & time-in-stage
  • Stage-to-stage conversion rates
  • Stalled / at-risk deal list from an append-only stage-event log
  • Sales goals & quota tracking against live actuals
  • Custom report builder

Quote, invoice, get paid

  • Reusable products / price-book for consistent quote & invoice lines
  • Invoice lifecycle — send, mark paid, void, auto-flag overdue
  • Per-customer statement of account as a PDF
  • Recurring invoicing & retainers, with optional GoCardless Direct Debit
  • Payments dashboard & unified money-in ledger with webhook audit
  • Overdue reminders (dunning) — opt-in, off by default

Automate the busywork

  • Automation rules — when a deal is won or reaches a stage, auto-create an invoice, task or note
  • Manager approval workflows hold sensitive actions for sign-off
  • Cross-object macros — one canonical "client signed" workflow, idempotent
  • Recurring tasks & due-task reminders
  • AI record brief — a governed one-shot summary of a deal with its emails, tasks & invoices
  • Governed AI agents (lead-qualifier, follow-up, deal-risk) — opt-in, coming soon

Your data, governed & portable

  • AI-assisted CSV import (mapped on redacted samples) & filtered export
  • Bulk actions plus merge / dedupe of duplicate records
  • Trash & undo — soft-delete and recover any time
  • Per-contact DSAR / subject-access export
  • Email-to-record sync with an on-record composer & AI-drafted replies
  • Public REST API + HMAC-signed outbound webhooks
  • Append-only field-change audit trail

CRM & Operations is a +£11/mo add-on; built-in e-signature covers signed quote acceptance, and the separate e-sign app for arbitrary PDFs is £2/employee. The built-in pay page runs on Revolut; bring-your-own Stripe / PayPal / GoCardless gateways are owner-connected and off by default. Dunning reminders and BYO gateways are opt-in. Nothing here is certified — see the FAQ below for our real compliance posture.

Made for regulated practices.

The same governed CRM, shaped for how your profession actually works.

CRM questions, answered.

Is e-signature really built in?

Yes — build a quote, send it for signature and convert the signed quote into an invoice without leaving Other Me. No separate signing tool to buy or connect.

How does the AI not see client data?

SCRS tokenises sensitive details before any third-party model is called — the AI sees client_4821 while you see the real name. It is a firewall, not a filter, and it fails closed.

Can I bill retainers and recurring work?

Yes. Alongside one-off invoices you can run recurring invoicing and retainers, log expenses and time, and watch it all on a revenue dashboard. Payments go through Revolut.

What does the CRM cost?

Pricing is per seat. Flows, HR-lite and the Document, Workbook and Deck editors are included on every Other Me seat. See the pricing page for the live numbers.

Do you have matters and ethical walls?

Yes — isolate clients and teams with matters and ethical walls, all audit-logged.

Is anything certified?

We're UK GDPR-aligned, store customer data in the UK/EU, redact PII before any third-party model sees it, and never use client data to train models. ISO 42001, SOC 2 and ISO 27001 are on our roadmap — we hold none of them today, and we never claim a certification we don't hold.

Better with the rest of the suite

Flows & HR-lite are included on every seat. Add Email + Projects, Live Chat and Ticketing for one connected front office.

Flows · includedHR-lite · includedEmail + ProjectsLive ChatTicketing
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