Built on our patent-pending governed AI architecture.
Most businesses run on four or five tools that don’t talk to each other. We bring them together into one secure operating system — like a CRM for how you actually work.
Governed AI follows your rules, keeps data private, and handles the busywork so your team can move faster.
Free scoping call. Fixed price before build. Reply within one working day.
From website form
Before the work begins
Personalised response created
On the record
Redact-before-the-model • encrypted vault • full audit trail
We are not starting from a blank page. Every build sits on our patent-pending governed AI architecture, the same one behind SCRS. We have designed, built and run custom systems — CRMs and the governed software around them — for real teams, and today that software serves over 30,000 people every month. Your build starts on the same foundation, already working, already proven.
End users a month on SCRS-governed software we’ve built and run
Custom CRMs designed, built and live in production
Hosting region and data residency, set at scoping and written into the contract
The AI never sees a client’s name, and every action is logged where nobody can quietly edit it
Three things quietly take money out of an appointment business: people who do not turn up, enquiries nobody answers in time, and checks that get missed until somebody notices. None of it is a failure of effort — it is what happens when the remembering is done by people who are already busy. All three have been measured, and not by us.
Lost per year by a typical UK garage to no-shows — 12% of bookings, measured across almost 2,800 UK and Irish garages.
Of enquiries are never contacted at all. The industry average first response is 42 hours.
Lost every year to no-shows in UK beauty alone — up to 18% of a salon’s annual income.
Reminders are the most-studied automation there is. A systematic review put the reduction in missed appointments at 29% for automated reminders, 34% as a weighted mean. One deployment went from 18.55% to 7.01%.
Around a 30% reduction is what the published research supports for automated reminders — and reminders are one of fourteen automations a build can carry.
What that is worth in your business depends on your numbers, not ours, which is why the scoping call starts by asking for them.
Sources: Klipboard analysis of ~2,800 UK and Irish garages, January–May 2026; UK beauty industry no-show research; Harvard Business Review study of 2.24m sales leads; systematic review of automated appointment reminders. These measure the problem and the published effect of reminders in general — they are not results from our own builds.
Nobody wakes up needing an API. They wake up because two systems do not talk to each other, and somebody is paid to sit in the middle retyping things.
Connect Other Me, or SCRS, to the systems you already run: practice management, finance, case & policy tools, data warehouses and line-of-business apps. Bespoke API endpoints, webhooks and sync jobs move it both ways, pseudonymised through SCRS before it ever leaves your control.
A custom workflow, portal or internal tool, built on our governed platform. Personal details are stripped before any AI sees them, and every action is logged.
Move your documents, contacts and matters off the old system. Mapped, duplicates merged, and a record of exactly what moved.
Embed the governed chat or the firewall inside your own product with your branding, over MCP or a bespoke integration.
Native Windows applications, built on the same governed core. Files open straight from the machine, work that carries on when the connection does not, and an installer your IT can deploy. We build and run our own: the Documents and Mail apps are ours.
A scoped engagement with a named contact, clear milestones and ongoing support once it’s live.
Off-the-shelf CRMs make you bend to their model. We’ve built multiple bespoke CRMs shaped around how a team actually works: the records, the stages, the automations, the reports. We govern them with SCRS so client data never trains or leaks to a model. It’s the same craft behind software that already serves tens of thousands of end users a month.
Pick only what you need. This is the sheet we quote from — 101 items across 13 sections, plus the trades already worked through — so the page and your fixed-scope quote say the same thing.
The six core modules, the secured automation engine that runs everything else, and every protection in the security table further down this page. On every build, never charged as an extra.
The screens your day actually happens on — the work, the calendar, the files, and a search that goes across all of them.
Who is on, who did what, and who is allowed to. Down to the field.
The part that says no. Your policy written once, enforced everywhere, with a record of every time it fired.
Email, messaging and documents that stay attached to the record they belong to — nothing lives in one inbox.
Drafting, reading and summarising, inside the same permissions as everything else. It never sees what the person driving it is not allowed to see.
Quote to cash, in your currency and your tax rules, reconciled against the bank.
The parts your customers touch: booking, portals, forms, and the signature at the end.
Barcodes, serials, batches, and what is on the shelf right now.
Rooms, bays, kit and people — booked against real availability.
The same system on a phone, including where there is no signal.
Getting your history in, getting your data out, and talking to whatever you already run.
Each one is governed: it checks the permission and the rule before it fires, and nothing sends by itself — the software writes it and a named person releases it.
Each exists because of a rule that trade actually has to follow, so a quote for one of them is days rather than weeks. If yours is not here, it gets written down on the scoping call.
Consent & reflection period · Clinical photography · Stock & batch tracking · Prescriber sign-off · Recall
Conflict register · Client due diligence / KYC · Client account handling
Right to work checks · References · Rebate period
Authority to proceed · Parts & supplier tracking · MOT & service due
Compliance pack per listing · Key management · Rent & arrears
Allergy notes · Tips & service charge
Certificates · Engineer registrations · Job sheets · Warranty tracking
Site file · RAMS · Permits to work · Clearance certificates
DBS register · Staff:child ratios · Allergy & medical · Incident log
Consent · Controlled drugs register · Vaccination recall · Insurance claims
Consent · Radiograph justification · Recall · Lab work tracking
Care plans · Medication records (MAR) · Visit verification · Training matrix
Health screening · Membership & cooling-off · Class capacity · Packages & credits
Patch test timing · Consent · Licence tracking · Aftercare
Licence checks · Lesson packages · Test bookings · Vehicle allocation
Fact-find · Suitability report · Cooling-off · Vulnerable customer flags
Run sheet · Supplier coordination · Deposit schedule
Inventory · Insurance in force · Proof of delivery
Clear timelines. Fixed prices. No surprises.
It depends on scope, and on how quickly we can get answers from you. The rules come out of a conversation, so how quickly you come back to us genuinely changes the date.
Most builds run six to twelve weeks from agreed scope to live — nearer six for a tightly scoped build, nearer twelve for a larger custom job with migration or a front end of its own.
Tell us what you need and we will quote a fixed scope for it, free. What we will say up front is that bespoke software has a reputation for cost that was earned by other people’s day rates, not by ours. It is very likely cheaper than you think.
No obligation and no sales pitch. Just a number.
A build is finished when it still fits your business a year later. The AMC covers minor updates, small changes, fixes, security patching and support. One known figure a year, not a day rate every time you want a column moved. Larger custom work is quoted as its own piece.
We look after the system, so you can look after the work that matters.
Nothing in them is real: every record is invented and the assistant is scripted. What is real is the behaviour. Press the button and watch the software refuse, with its reason and its legal basis.
Consent cannot be signed until the reflection period has run.
A matter cannot open until the conflict check and the identity checks have run.
A care placement cannot proceed until two references are obtained. A warehouse placement can.
A job waiting on parts releases the bay while the work stays open.
A listing cannot be advertised until its own jurisdiction is satisfied, and England and Wales differs from Dubai.
A party cannot be seated until somebody has asked about allergies. House policy, not law. Upstairs, the same book runs six bedrooms on a tape chart.
Not just the system behind it — the public site, the booking journey and the interactive pieces your customers actually touch. Built by the same people, on the same foundation, so the two halves agree with each other.
You don’t have to move onto our product to get governed AI. We integrate the SCRS firewall directly into the stack you already have: your CRM, case or practice system, data warehouse or your own application — so every prompt is redacted and pseudonymised before it reaches a model, and every call lands in a tamper-evident audit trail. Your systems stay yours; the governance layer becomes ours to run.
Works with the systems you already rely on
SCRS integrated into your systems
Two lines on the invoice, so the platform side is predictable and you only pay for what you actually put through the firewall.
Covers the SCRS deployment, hosting, governance configuration, audit retention, updates and support. Same number every month, whatever your volume does.
Metered on what your systems actually send through the firewall. Bring your own model keys, or let us manage them and pass the model cost through.
Both figures are quoted per deployment. They depend on the systems in scope and your expected volume.
And here is the line no automation agency can match: the automation runs on your data, and the AI inside it never sees a client’s name.
A reminder that depends on a person having a good week. A follow-up that happens if the diary is quiet. A recall nobody runs.
Every message is drafted and waits for a human press. Nothing sends by itself. A message to someone who never agreed to that channel is refused outright, with the reason on screen.
Names, dates of birth and treatments are stripped before the model is called. The audit line records exactly what was removed, on every single draft.
The rules your build is made to keep, and the ones we do not claim. Both are worth knowing before you brief anybody.
Data Protection
Act 2018
DPDP Act 2023
Federal Decree-Law
45 of 2021
Same controls means the software does the things that law asks for. It does not mean we are your lawyer, and we will say so in the room. Where we stand on everything →
Listing these makes them a standard we hold ourselves to on every build. That is the point of writing them down.
A structured process with clear scope and strong governance — so you get value fast, with security built in from day one.
The systems involved, the outcome, any deadlines. We reply within one working day.
We map the work, agree milestones and fix the scope before anything is built.
Redact-before-LLM, the encrypted vault and the audit trail come as standard.
Deployed to a hosting region agreed at scoping, with a named contact.
A short brief is plenty. We will take it from there.
We typically reply within one working day.
Saying who we turn away is worth more than a testimonial, and it saves us both a call.
Every custom build inherits the SCRS firewall and the audit trail. Data residency is agreed at scoping and written into the contract.
Security & compliancePop Hasta Labs Ltd · United Kingdom
