Run the admin side of care — intake, consent, comms, scheduling and records — with an AI that’s blind to patient identifiers by construction, plus the consent and DSAR tooling your information-governance lead expects.
Capture forms & consent via Flows, stored governed with receipts.
Booking pages and reminders that cut no-shows.
Governed Mail & Live Chat, with identifiers masked.
Locate, redact and respond to patient data requests.
Names, NHS numbers and contact details are tokenised before any model. Consent is captured with receipts, access is masked by role, and DSAR responses are tooled — so privacy is the default, not an afterthought.
Consent & DSAR →Names & NHS numbers masked before AI.
Capture, store and evidence consent cleanly.
Find, redact and respond within the deadline.
One governed workspace carries each patient from booking to follow-up — identifiers tokenised at every step, every action on the audit trail.
A new enquiry arrives via the website Live Chat or a Flows form. The governed AI agent answers routine questions, then turns the conversation into a CRM lead or a ticket — with names already masked before any model sees the text.
A Flows intake form collects history and explicit consent. Consent is captured with a receipt and recorded against the patient in Governance, so you can evidence the lawful basis later without hunting through inboxes.
A Flows booking page offers real availability; reminders go out automatically to cut no-shows. Appointments land on the shared calendar alongside Kanban tasks for the clinical and admin team.
Follow-ups go through your own IMAP/SMTP mailbox with AI triage and rules. Anything sent to a third party is pseudonymised through SCRS, so identifiers never leak in outbound copy.
Everything is filed against the record with field-level access control. When a patient asks what you hold, DSAR tooling locates, redacts and helps you respond inside the statutory deadline.
The Caldicott principles ask you to justify the purpose for using patient data, use the minimum necessary, and share strictly on a need-to-know basis. Other Me is engineered so that posture is the path of least resistance — not a policy you have to police by hand.
Caldicott principles are quoted here as governance context to help you map your duties — not a certification or endorsement.
Practical jobs across the admin side of care — each one governed, each one keeping identifiers off the model.
A governed Live Chat agent answers website enquiries around the clock and converts the transcript into a CRM lead or ticket — never asking the model to see a real name.
Replace paper forms with Flows intake and consent capture, complete with receipts, so the lawful basis is recorded the moment a patient says yes.
Self-service booking pages plus automated reminders cut no-shows, with appointments flowing onto the shared calendar and team boards.
Run follow-ups from your own mailbox with AI triage and rules; outbound to third parties is pseudonymised through SCRS.
When a patient exercises their access rights, locate the data, redact third-party details, and respond inside the deadline — with the request logged.
A leaver’s access to patient data is revoked through the SCRS kill-switch the moment HR-lite records them as a leaver.
No badges we haven’t earned. Here is exactly where governance stands — so your IG lead can do their own assessment with the real picture.
UK GDPR compliant, UK/EU data residency, and no client data used to train models.
AI management standard on track; SOC 2 Type II and ISO 27001 are on the roadmap (Q4 2026 / 2027).
HIPAA is handled by Business Associate Agreement / contract where it applies — talk to us about your needs.
Patent-pending: UK application 2602911.6 for the SCRS firewall. Enterprise controls — SSO, BYOK, fine-grained data-residency and matter walls — are coming soon; ask us about early access.
Most clinics stitch together a booking tool, a forms tool, a CRM, a mailbox and a compliance spreadsheet — each one a fresh place for patient data to spill. Other Me is one governed workspace where privacy is built into the foundation.
“The first tool where the privacy story isn’t a checkbox bolted on at the end — the AI literally never sees who the patient is. That’s the conversation our IG lead actually wanted to have.”
Illustrative — how a practice manager might describe the difference. Not a real client.
AI base (free editors) + Flows for intake & scheduling (free with CRM) + Governance for consent & DSAR. Enterprise Security for fine-grained data residency is coming soon.
Spin up intake, scheduling, comms and DSAR tooling with structural privacy baked in — and an AI that’s blind to patient identifiers from day one.
Per seat, billed via Revolut. Enterprise controls coming soon.
