From first enquiry to fact-find, suitability and ongoing reviews — capture, advise and record in one governed workspace, with the audit trail and vulnerable-customer care an FCA-minded file needs.
Routing forms via Flows book the right adviser automatically.
Structured capture, with vulnerable-customer signals flagged.
Draft suitability letters in Document, e-sign and file them.
Automated review cycles and reminders via Flows.
Every interaction is captured and audited, so demonstrating good outcomes is the by-product of normal work. Client identifiers and finances are tokenised before any model, and sensitive fields are masked by role.
Governance & records →Fact-find, suitability & reviews captured and time-stamped.
Flag and handle with the right process, recorded.
Income, assets & IDs masked before AI.
No re-keying between a booking tool, a CRM, a document editor and an email client. One workspace carries the client from first enquiry to a filed, evidenced recommendation — and keeps the record while it does it.
A Flows form on your site qualifies the enquiry and books the right adviser automatically — the booking, the answers and the consent all land on the client record. Live Chat handles the after-hours questions and turns the transcript into a CRM lead.
Pull the fact-find into a draft suitability or recommendation letter in the free Document editor, with the AI working only on tokenised data. Send for e-signature from the CRM, then file the signed copy back to the client — every step time-stamped.
Recurring review cycles and reminders run from Flows, so periodic check-ins for ongoing-advice clients fire on schedule. Recurring invoicing handles retainers; the audit trail records that the service you charge for was actually delivered.
The FCA’s Consumer Duty asks firms to act to deliver good outcomes and to be able to evidence them. We don’t certify your compliance — we make the evidence a by-product of normal work, with client data protected by the SCRS firewall throughout.
Fact-find, suitability rationale, e-signed letters and review outcomes captured and time-stamped on one client record — so demonstrating a good outcome means opening the file, not reconstructing it.
Flag a vulnerability at capture and route it through the right process, recorded. The handling is visible on the record, not held in someone’s memory.
SCRS is a firewall, not a filter: permissions are enforced during retrieval, so out-of-scope data is removed before results exist — and it fails closed. The vector index holds no readable text.
Run capture, advice, e-sign and reviews from one seat — office editors free with your AI plan, Flows and HR-lite free with CRM.
Route enquiries to the right adviser, fact-find without re-keying, and draft recommendations from the file with tokenised client data.
Keep an evidenced suitability trail and run periodic reviews on schedule for ongoing-advice clients via recurring Flows.
Capture, quote and follow up with reminders, recording each contact so good-outcome conversations are never lost.
Field-level RBAC and governed share links keep sensitive financial data masked by role across the team.
Prepare suitability drafts and chase signatures from inside the file, with the audit trail building itself as you work.
| What the file needs | Booking tool + CRM + docs + email | Other Me |
|---|---|---|
| Enquiry → booked adviser | Separate scheduler, copied across | Flows form books & lands on the record |
| Fact-find on the client record | Re-keyed from notes | Captured once, attached to the client |
| Suitability letter | Drafted in a separate editor | Free Document editor on tokenised data |
| E-signature | Bolt-on add-on | ✓ Built into the CRM |
| Annual review reminders | Manual diary entries | Recurring cycles via Flows |
| Audit trail of outcomes | Scattered across tools | ✓ One time-stamped record |
| Client data sent to AI | Plaintext to whatever model | Tokenised before any third-party LLM |
Enterprise controls (SSO, BYOK, data-residency controls, matter walls) are coming soon — talk to us about early access.
“The point isn’t another dashboard — it’s that the evidence a Consumer-Duty file needs is created as you advise, not assembled the night before a review.”
Illustrative of the workflow — not a customer quote.
AI base (free editors) + CRM + Flows (free with CRM) for capture, booking & review automation, plus Email + Projects.
Move your fact-finds, suitability and reviews into one governed workspace — with client data tokenised before any model and an audit trail that builds itself.
UK GDPR compliant. ISO 42001 on track; SOC 2 Type II & ISO 27001 on the roadmap. Nothing here is a certification claim.
